Refund policy

eturn & Refund Policy

Thank you for choosing Ziverē. We stand behind the quality of our products and want you to feel confident trying them.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a return or refund.

For orders containing multiple units of the same product, our satisfaction guarantee applies to one opened unit. Any additional units must be unopened, unused, and in their original condition to be eligible for a refund.

Requests made more than 30 days after delivery are not eligible for return or refund.

How to Request a Return

Please contact us through our Contact page before sending any products back.

Include:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return

If a return is required, our team will provide the appropriate instructions.

Return Shipping

Customers are responsible for return shipping costs for standard satisfaction returns.

If your order arrived damaged, defective, or incorrect, Ziverē will cover the appropriate resolution and any required return shipping.

Original shipping charges, if any, are non-refundable unless the return resulted from a Ziverē fulfillment error.

Return Address

Once your return is authorized, products may be sent to:

Ziverē
864 Bennington Street
Upland, CA 91786

Do not send products back without first contacting us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

We may request photos of the product and packaging so we can review the issue and determine the appropriate replacement, refund, or other resolution.

Refunds

Once an eligible return is received and reviewed, or your refund request is otherwise approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund after it has been issued by Ziverē.

Subscription Orders

Subscription purchases are covered by the same 30-day satisfaction guarantee.

For subscription orders containing multiple units of the same product, the guarantee applies to one opened unit, while additional units must remain unopened and unused to qualify for a refund.

Canceling a subscription stops future recurring orders. It does not automatically cancel or refund an order that has already been processed.