Refund policy

Thank you for choosing Zivere.

30-Day Satisfaction Guarantee

We want you to feel confident trying Zi-Collagen. If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a refund.

For orders containing multiple bottles, our satisfaction guarantee applies to one opened bottle. Any additional bottles must be unopened, unused, and in their original condition to be eligible for a refund.

Returns

To request a return or refund, please contact us within 30 days of delivery before sending your order back.

If a return is required, products must be sent to:

Zivere
112 Harvard Ave #30
Claremont, CA 91711

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right. We may request photos of the product and packaging before issuing a replacement or refund.

Refunds

Once an eligible return is received and reviewed, or your refund request is otherwise approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund.